Return and Refund Policy

This Returns & Refunds Policy applies to all purchases made via Souvenirshop Amsterdam, part of By Azara.

1. Right of Withdrawal (European Union) 
If you are a customer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise your right of withdrawal, you must notify us within this period by contacting us at info@souvenirshopamsterdam.com.

2. Conditions for Returns 
To be eligible for a return, items must:

– Be unused, unworn and in their original condition 
– Be returned in the original packaging where possible 

We reserve the right to refuse returns that do not meet these conditions.

3. Exclusions (Print-on-Demand & Custom Products) 
Custom-made and print-on-demand products are excluded from the right of withdrawal.

These items are produced specifically for you and cannot be resold.

This exclusion does not apply if the product arrives damaged, defective or incorrect.

4. Return Process 
Once your return request has been approved, you will receive instructions on how to return your item.

Customers are responsible for return shipping costs, unless the item is defective or incorrect.

We strongly recommend using a tracked shipping method, as we are not responsible for lost returns.

5. Refunds 
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed using the original payment method within a reasonable timeframe.

Original shipping costs are non-refundable, unless the return is due to an error on our part.

6. Damaged, Defective or Incorrect Items 
If you receive a damaged, defective or incorrect item, please contact us as soon as possible  at info@souvenirshopamsterdam.com.

Please include your order number and clear photos of the issue.

We will assess the situation and provide an appropriate solution, such as a replacement or refund at no additional cost.

7. Late or Missing Refunds 
If you have not received your refund within the expected timeframe, please first check with your payment provider.

If the issue persists, contact us and we will assist you.

8. Exchanges 
We do not offer direct exchanges. If you wish to receive a different item, please place a new order.

9. Contact 
If you have any questions about this Returns & Refunds Policy, please contact us at:

info@souvenirshopamsterdam.com